At Joey Bamboo, we want your order to reach you and your little one safely and on time. Below is everything you need to know about how we ship.

1. Shipping Destinations

We currently ship to addresses within Australia and the United States.

2. Carriers & Shipping Methods

We partner with trusted carriers to deliver your order safely. Once your order is dispatched, you'll receive a confirmation email with tracking so you can follow your parcel all the way to your door.

3. Shipping Costs

Shipping costs and any applicable taxes are calculated and displayed at checkout before payment.

4. Handling & Delivery Time

Handling Time

To protect our customers' best interests, each product undergoes a thorough QC inspection and is carefully packed before shipping. The handling time for this process is 3–7 business days.

All personalised items are made to order. Please allow up to 8–10 business days for production and quality inspection.

Shipping Time

• Economy Shipping: Please allow 12–14 business days for delivery depending on your location.
• Standard Shipping: Please allow 8–10 business days for delivery depending on your location. We are constantly optimising our processes to ensure your order arrives as quickly as possible.

Important notice regarding sales & peak seasons:

• Orders purchased during major product drops may take up to 2 weeks to process and pack before shipping; orders during big sales may take up to 4–5 weeks to process and pack before shipping.
• During sale periods, we are unable to change shipping addresses or combine shipping on multiple orders.
• Items may be restocked or further marked down during the sale. Refunds will not be issued for purchases made before a restock or further markdown.

5. Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can use this to check the real-time status of your delivery at any time.

6. Taxes & Duties

The total purchase price, including any applicable taxes, will be displayed at checkout before you pay. Shipping charges are not subject to tax.

7. If Your Order Doesn't Arrive

If your order hasn't arrived within the estimated delivery timeframe, please:

1.    Check the tracking information in your shipping confirmation email.

2.    If tracking shows "Delivered" but you haven't received it, check with household members, neighbours, or your building's delivery area, and confirm the shipping address you provided was correct.

If your parcel still can't be located, contact us with your order number and tracking details and we'll investigate promptly and help resolve it.

8. Incorrect or Incomplete Addresses

Orders that are delayed, lost, or returned to us due to an incorrect or incomplete address provided at checkout may incur a reshipping fee. Please double-check your delivery details before placing your order.

9. Contact Us

Have a question about your shipment? Reach out any time at Joeybamboosince1996@gmail.com — we're always happy to help.