Returns & Refund Policy

At Joey Bamboo, we want you and your little one to love every piece. If something isn't quite right, we're here to help make it easy.

Eligibility & Time Limit

To be eligible for a return, your request must be initiated within 30 days of the delivery date. Items must be returned to us unworn, unwashed, and unused, with all original tags attached and in their original packaging.

We're unable to accept items that are damaged, soiled, or returned outside this period. For hygiene and safety, we also cannot accept any item with animal fur, odour (smoke, dampness, etc.), or signs of wear.

Change of Mind

If you'd like to return an item simply because it wasn't the right size, colour, or fit, we'll gladly issue you a Joey Bamboo store credit to the value of the original purchase price. Store credit is sent to you as a digital gift card and can be applied at checkout on your next order.

Please note we offer store credit rather than direct exchanges. Because of the high demand for our pieces, we can't guarantee a particular size or colour will still be in stock by the time your return reaches us — store credit lets you re-purchase the moment your desired item is available.

Bundle Returns

If you wish to return a product purchased as part of a bundle, please follow the standard returns process above, ensuring all items are as new and in their original packaging.

Please be aware that when you return a bundle item — whether due to a change of mind or because it is faulty — once your return is processed you will receive a store credit (or refund, where applicable) for the discounted value of the product (i.e. the discounted price you actually paid for that item within the bundle), not the full individual retail price (RRP).

Non-Returnable Items

The following cannot be returned or exchanged unless faulty:

• Personalised & custom items. Anything customised or made to order (e.g. name embroidery, custom prints) is final sale, as these are made uniquely for you. Please double-check spelling and details before ordering.
• Sale, clearance & promotional items. All sales on discounted, clearance, flash sale, "Final Sale", or seasonal/holiday items are final.
• Hygiene items. For health reasons, we cannot accept returns on socks, tights, hats and bonnets, headbands, or hair accessories.

Faulty or Damaged Items

We're committed to meeting our obligations under the Australian Consumer Law. Nothing in this policy limits the consumer guarantees you're entitled to for items that are faulty, damaged, or not as described.

In the rare event your order arrives faulty or damaged, please contact us straight away at [your email] with your order number and a photo of the issue. Once we've inspected the returned item and confirmed the fault, we'll offer you a replacement (if available) or a full refund. If the item is deemed faulty, we will also reimburse your return shipping costs.

Please don't send anything back before contacting us — we can only assess a fault once we've discussed it with you and received the item back for inspection.

A quick note on bamboo: small marks or indentations from folding in transit, and gentle pilling over time, are natural characteristics of delicate bamboo fabric — not faults. Transit marks usually disappear after the first wash.

Return Shipping

• Change of mind: Return shipping is the customer's responsibility. We recommend using a tracked service, as we can't process a return until it reaches our warehouse and aren't liable for parcels lost in transit.
• Faulty, damaged, or incorrect items: We cover the cost of return shipping.

How to Start a Return

Email us at [Joeybamboosince1996@gmail.com] with your order number and the reason for your return. If your return is approved, we'll send you instructions on how and where to send your parcel. Items returned without first requesting a return can't be accepted.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund or store credit has been approved. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at [Joeybamboosince1996@gmail.com].

Get in Touch

Have a question about a return? We're always happy to help — reach out any time at [Joeybamboosince1996@gmail.com].