Welcome to Joeybamboo. These Terms & Conditions explain how our store works and the agreement you enter into when you shop with us. By browsing our site and placing an order, you agree to everything set out below, so please take a moment to read through it.

1. About these terms

These terms apply to every purchase made through the Joeybamboo website. We may update them from time to time to reflect changes in our products, services, or legal requirements, and the version published on our site at the time you order is the one that applies to your purchase. If you have any questions, you're always welcome to reach out at Joeybamboosince1996@gmail.com

2. Our products

We do our best to show our products as accurately as possible, including colours, fabrics, and measurements. That said, slight variations can occur — screens display colour differently, and being handmade or printed in batches, no two items are ever perfectly identical. These small differences are part of the character of our pieces and are not considered faults.

All products are subject to availability. We may add, remove, or change items at any time without notice.

3. Payment

How you can pay

For now, Joeybamboo accepts a single payment method: PayPal. It's one of the most trusted checkout systems in the world, and it lets you pay in a way that suits you — straight from your PayPal balance, or with most credit and debit cards. You don't always need a PayPal account to check out; the card option appears on PayPal's secure page. We're working on adding more ways to pay, so keep an eye out.

Prices and currency

Everything on our store is priced and billed in Australian Dollars (AUD $). If your card or bank account is held in another currency, the conversion and any related fees are handled by your bank or PayPal, not by us.

When and how your order is confirmed

Your payment is taken in full the moment you place your order. Most payments clear right away, though occasionally it can take a few hours to appear on our end. Either way, we only begin preparing and shipping your order once the payment has cleared — and you'll get a confirmation email as soon as it does. Aside from any fee PayPal itself may charge, we don't add surcharges, and we don't offer instalment or pay-later options at this stage.

Keeping your details safe

Your payment goes through PayPal's encrypted, secure servers from start to finish. That means your card and banking information never passes through or sits on the Joeybamboo website — we simply don't have access to it, which is exactly how we like it.

If something doesn't go through

Payments can occasionally stall or fail, often for something as simple as a card limit or a typo. If that happens, just try again, and we'll email you if we spot an issue on our side. Orders that stay unpaid may be released or cancelled so the item can go to another customer.

A quick note on pricing

Prices can change at any time, and on the rare occasion a price is listed incorrectly, we may cancel the affected order and refund you in full.

4. Order modifications and cancellations

We know that sometimes you change your mind the moment you hit "buy" — a wrong size, a new delivery address, or one more item you meant to add. We'll always try to help, but because our orders move into processing quickly, there's a short window to make changes.

The window

You can request a change or cancellation within 2 hours of placing your order. After that, the order is sent to our fulfilment team and locked in, which means we're no longer able to adjust or cancel it. We've set it up this way so we can pack and ship as fast as possible.

How to request a change

Email us at Joeybamboosince1996@gmail.com as soon as you can, and include:

• Your order number
• Exactly what you'd like changed (or that you'd like to cancel)

We'll reply to confirm once the change or cancellation has actually been made — please treat it as done only once you've received that confirmation from us, not before.

Personalised and custom items

Orders with a name, embroidery, or any custom detail are made just for you, so once they enter production they can't be changed, cancelled, or returned. These items can also take a little longer to make, especially around busy holiday periods, so delivery estimates for personalised pieces are a guide rather than a guarantee.

Cancellations from our side

We reserve the right to cancel an order if an item sells out, a pricing error occurs, or payment can't be verified. If this happens, we'll let you know and refund you in full to your original payment method.

By completing your purchase, you confirm that you've read and agree to the points above.

5. Shipping and delivery

Delivery timeframes shown at checkout are estimates and may vary during peak seasons or due to circumstances outside our control, such as courier delays. Once your order leaves us, you'll receive tracking details by email. Full shipping information is available on our Shipping Policy page.

6. Returns and refunds

Our returns and refunds process, including timeframes and conditions, is set out in our separate Returns Policy. Personalised or final-sale items are not eligible for return unless they arrive faulty.

7. Intellectual property

All content on the Joeybamboo site — including our logo, product images, designs, prints, and written content — belongs to Joeybamboo and may not be copied, reproduced, or used without our written permission.

8. Limitation of liability

To the extent permitted by law, Joeybamboo is not liable for any indirect or consequential loss arising from the use of our products or website. Nothing in these terms limits any rights you have under the Australian Consumer Law, which always applies in addition to these terms.

9. Contact us

For anything at all — an order change, a question about these terms, or just to say hello — reach our team at Joeybamboosince1996@gmail.com. We're always happy to help.

Thank you for choosing Joeybamboo.