Welcome to Joey Bamboo. These Terms & Conditions explain how our store works and the agreement you enter into when you shop with us. By browsing our site and placing an order, you agree to everything set out below, so please take a moment to read through it.
1. About these terms
These terms apply to every purchase made through the Joey Bamboo website. We may update them from time to time to reflect changes in our products, services, or legal requirements, and the version published on our site at the time you order is the one that applies to your purchase. If you have any questions, you're always welcome to reach out at joeybamboo.since96@gmail.com
2. Our products
We do our best to show our products as accurately as possible, including colors, fabrics, and measurements. That said, slight variations can occur — screens display color differently, and being handmade or printed in batches, no two items are ever perfectly identical. These small differences are part of the character of our pieces and are not considered faults.
All products are subject to availability. We may add, remove, or change items at any time without notice.
3. Payment
How you can pay
Payments on the Joey Bamboo store are processed securely through Payoneer Checkout, which accepts most major credit and debit cards. You don't need an account with the provider to check out — simply enter your card details on the secure payment page. We're working on adding more ways to pay, so keep an eye out.
Prices and currency
Everything on our store is priced and billed in US Dollars (USD $). If your card or bank account is held in another currency, the conversion and any related fees are handled by your bank or payment provider, not by us.
When and how your order is confirmed
Your payment is taken in full the moment you place your order. Most payments clear right away, though occasionally it can take a few hours to appear on our end. Either way, we only begin preparing and shipping your order once the payment has cleared — and you'll get a confirmation email as soon as it does. Aside from any fee your bank or payment provider may charge, we don't add surcharges, and we don't offer installment or pay-later options at this stage.
Keeping your details safe
Your payment is handled on our payment provider's encrypted, secure servers from start to finish. That means your card and banking information never passes through or sits on the Joey Bamboo website — we simply don't have access to it, which is exactly how we like it.
If something doesn't go through
Payments can occasionally stall or fail, often for something as simple as a card limit or a typo. If that happens, just try again, and we'll email you if we spot an issue on our side. Orders that stay unpaid may be released or canceled so the item can go to another customer.
A quick note on pricing
Prices can change at any time, and on the rare occasion a price is listed incorrectly, we may cancel the affected order and refund you in full.
4. Order modifications and cancellations
We know that sometimes you change your mind the moment you hit "buy" — a wrong size, a new delivery address, or one more item you meant to add. We'll always try to help, but because our orders move into processing quickly, there's a short window to make changes.
The window
You can request a change or cancellation within 2 hours of placing your order. After that, the order is sent to our fulfillment team and locked in, which means we're no longer able to adjust or cancel it. We've set it up this way so we can pack and ship as fast as possible.
How to request a change
Email us at joeybamboo.since96@gmail.com as soon as you can, and include:
- Your order number
- Exactly what you'd like changed (or that you'd like to cancel)
We'll reply to confirm once the change or cancellation has actually been made — please treat it as done only once you've received that confirmation from us, not before.
Personalized and custom items
Orders with a name, embroidery, or any custom detail are made just for you, so once they enter production they can't be changed, canceled, or returned. These items can also take a little longer to make, especially around busy holiday periods, so delivery estimates for personalized pieces are a guide rather than a guarantee.
Cancellations from our side
We reserve the right to cancel an order if an item sells out, a pricing error occurs, or payment can't be verified. If this happens, we'll let you know and refund you in full to your original payment method.
By completing your purchase, you confirm that you've read and agree to the points above.
5. Shipping and delivery
Orders are dispatched from our fulfillment warehouse at 3425 W Kingsley RD, Unit B, Garland, TX 75041, United States. We ship within the United States and to selected international destinations. Delivery timeframes shown at checkout are estimates and may vary during peak seasons or due to circumstances outside our control, such as carrier delays. Once your order leaves us, you'll receive tracking details by email. Full shipping information is available on our Shipping Policy page.
6. Returns and refunds
Our returns and refunds process, including timeframes and conditions, is set out in our separate Returns Policy. Approved returns are sent to our warehouse at 3425 W Kingsley RD, Unit B, Garland, TX 75041, United States. Personalized or final-sale items are not eligible for return unless they arrive faulty.
7. Intellectual property
All content on the Joey Bamboo site — including our logo, product images, designs, prints, and written content — belongs to Joey Bamboo and may not be copied, reproduced, or used without our written permission.
8. Limitation of liability
To the extent permitted by law, Joey Bamboo is not liable for any indirect or consequential loss arising from the use of our products or website. Nothing in these terms limits any mandatory rights you have under the consumer protection laws that apply where you live, which always apply in addition to these terms.
9. Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Vietnam.
10. Contact us
For anything at all — an order change, a question about these terms, or just to say hello — reach our team at joeybamboo.since96@gmail.com. We're always happy to help.
11. Company information
Joey Bamboo — a brand by YOUYOU INC
US office: 198 Randolph St, Brooklyn, NY, United States
Head office: IC Building, 82 Duy Tan, Cau Giay, Hanoi, Vietnam
Digital license retailer: AZ limited, 300 Lockhart Road, Wan Chai, Hong Kong
Warehouse & returns address: 3425 W Kingsley RD, Unit B, Garland, TX 75041, United States
Tel: +86 187 1205 9848
Email: joeybamboo.since96@gmail.com
Thank you for choosing Joey Bamboo.
