We'd love to hear from you — whether you have a question about your order, need help choosing the right size, or just want to say hi.

Customer support hours

Monday – Friday: 9:00 AM – 5:00 PM (ICT, GMT+7)
We aim to respond to all inquiries within 1–2 business days.

Order inquiries

For questions about your order, personalization details, or delivery updates, please include your order number in your message so we can help you as quickly as possible.

Returns & refunds

Every order is covered by our 30-Night Sleep Trial: if it isn't right, email us within 30 days of delivery and we'll refund you in full — with nothing to ship back. Full details on our Return Policy page.

Made with love for your little one — we're always happy to help.