We'd love to hear from you — whether you have a question about your order, need help choosing the right size, or just want to say hi.

Get in touch

Joey Bamboo
A brand by YOUYOU INC
198 Randolph St, Brooklyn, NY, United States

Contact person: Cao Weifeng
Tel: +86 187 1205 9848
Email: joeybamboo.since96@gmail.com

Email is the fastest way to reach us and it's monitored every business day.

Company information

Joey Bamboo — a brand by YOUYOU INC
US office: 198 Randolph St, Brooklyn, NY, United States
Head office: IC Building, 82 Duy Tan, Cau Giay, Hanoi, Vietnam
Digital license retailer: AZ limited, 300 Lockhart Road, Wan Chai, Hong Kong

Please note these are office addresses, not returns addresses. You never need to post anything back to us — see our 30-Night Sleep Trial.

Customer support hours

Monday – Friday: 9:00 AM – 5:00 PM (ICT, GMT+7)
We aim to respond to all inquiries within 1–2 business days.

Order inquiries

For questions about your order, personalization details, or delivery updates, please include your order number in your message so we can help you as quickly as possible.

Returns & refunds

Every order is covered by our 30-Night Sleep Trial: if it isn't right, email us within 30 days of delivery and we'll refund you in full — with nothing to ship back. Full details on our Return Policy page.

Made with love for your little one — we're always happy to help.