Contact Us

We'd love to hear from you — whether you have a question about your order, need help choosing the right size, or just want to say hi.

Get in touch

Joeybamboo
A brand by YOUYOU INC
198 Randolph St, Brooklyn, NY

Contact person: Cao Weifeng
Tel: +86 187 1205 9848
Email: joeybamboo.since96@gmail.com

Customer support hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST)
We aim to respond to all enquiries within 1–2 business days.

Order enquiries

For questions about your order, personalisation details, or delivery updates, please include your order number in your message so we can help you as quickly as possible.

Returns & exchanges

Please visit our Returns Policy page for full details on our returns and exchange process.

Made with love for your little one — we're always happy to help.

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.